Information we receive
When you submit an inquiry, we receive the information you choose to provide, which may include your name, business email, company, WhatsApp or telephone number, product of interest, and project requirements. The form also records the page, referral address, selected language, and approximate country supplied by our hosting provider so that we can understand and answer the request.
How we use it
We use inquiry information to reply, review technical compatibility, prepare a configuration or quotation, provide requested support, maintain business records, protect the website from abuse, and comply with applicable obligations. We do not sell inquiry information or use it for unrelated advertising profiles.
Service providers and contact channels
We use service providers for website hosting, security, email delivery, and live chat. They process limited information on our behalf under their own service terms. Live chat is loaded only after you choose to open it. If you contact us through WhatsApp, email, telephone, or another external channel, that provider's privacy terms also apply to the communication.
Cookies and local storage
Our website stores necessary preference cookies for up to 180 days. These remember whether you accepted anonymous analytics and live chat, as well as the language you chose. Optional services remain off until you make a choice, and the website does not use advertising cookies or build advertising profiles. Cloudflare Web Analytics provides basic, aggregated traffic measurement without using cookies or local storage to track visitors across websites.
If you accept anonymous analytics, we record limited interaction data such as the page visited, selected language, broad device type, button type and location, and whether you arrived from a search engine, AI assistant, or another source. With your consent, we may remember that broad source category in the current browser tab so we can understand where a later product inquiry came from. This information is removed when you withdraw analytics consent or the tab session ends. These activity records do not include form contents, names, email addresses, telephone numbers, complete referring web addresses, or a lasting identifier for an individual visitor. We receive the activity data through our website and store only the categories listed above as daily totals in private storage provided by Cloudflare. These totals exclude IP addresses, information appended to web addresses, full referring addresses, and detailed browser identification. Cloudflare processes the connection information needed to deliver and protect the service. We retain activity data for up to three months to understand website and product-interest trends. We request your consent before sending optional activity data.
If you accept live chat, Tawk is loaded only when you choose to open the chat. Tawk may then use cookies or local storage needed to provide the conversation. You can reject optional services or change your selection at any time through in the website footer.
Retention and protection
We retain inquiry records only for as long as reasonably needed to respond, support the resulting business relationship, protect the service, and meet legal or accounting requirements. We use reasonable administrative and technical measures, but no internet transmission or storage system can be guaranteed to be completely secure.
Your choices
You may ask us to correct or delete inquiry information, or ask how it has been used, by emailing stella@tethpower.com. We may need to retain limited records where required for security, contractual, accounting, or legal reasons.
Updates
We may update this policy when the website, contact tools, or applicable requirements change. The date at the top of this page identifies the latest published version.