Product manuals
Find the operating instructions and specifications for your equipment. Ask us if you need the current manual for your model.
Find your manualSupport for your system.
From setup questions to after-sales care, we help you with your ground station, airborne power module and accessories.
Contact supportTechnical support
Talk to us about setup, connections or a problem with your equipment. Start with the model and a short description.
Get in touchWarranty & service
We provide a 12-month limited warranty to the original purchaser, starting on the date the equipment is received.
Read warranty termsTell us what you need.
You can contact us directly on WhatsApp or by email. These details help us understand your equipment and the issue.
Your equipment
Include the model and serial number. A clear photo of the product label helps us identify the equipment.
What happened
Describe the issue and the conditions when it occurred. Add photos or a short video if they help explain it.
Your warranty card
For warranty service, keep your card and include a photo when you contact us. Tell us when you received the equipment.
Warranty details
We provide a 12-month limited warranty to the original purchaser, starting on the date the equipment is received.
What is not covered?
Our limited warranty does not cover:
- Improper operation or use that does not follow the manual.
- Damage caused by unauthorized disassembly, modification or repair.
- Use of non-approved cables or accessories, or third-party alterations.
- Water exposure, corrosion, impact, drops, crushing or other physical damage.
- Over-voltage, overload, short circuit or an incorrect power connection.
- Natural wear of consumable parts, including tether cables, connectors, fuses and fans.
- Equipment with missing, altered or unreadable serial numbers.
- Defects not reported within the warranty period.
- Damage caused by force majeure, including fire, lightning and flooding.
- Damage caused by misuse or unsuitable conditions, including impact, strong vibration, water ingress, sand, high temperatures or exposure to corrosive substances.
Tether box and cable care
The tether box and cable are not waterproof and are not resistant to strong acids or alkalis. The cable is a consumable part. If damaged, it must be returned for paid replacement to prevent electrical hazards.
Check your equipment on arrival
Please report any issues within 7 days of delivery. If no issues are reported within that period, the product is deemed accepted. The limited warranty runs for 12 months from receipt.
Keep your warranty card
Your warranty card is required for service. Keep it safely: lost or damaged cards cannot be reissued, and warranty claims cannot be processed without it.
Let’s get you the right support.
Contact Stella about your equipment, manual or warranty request.
stella@tethpower.com